ACCOUNT HELP
Recover your purchases.
First, try signing in with the same email address or Google account you used to buy. Changing your email within that account keeps your purchases together.
Lost access to that account?
Sign in to the account you want to use, then request a purchase review. Support will verify the original purchase before moving access. An email address or serial code alone is not proof of ownership.
Please contact support before deleting an account with purchases. Recovery moves the original purchase library; accounts with separate purchases need an individual merge review.
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Sign in to request recovery
Request a purchase review
Need help finding the receipt? Contact purchase support. Requesting a review does not confirm a purchase or change access.