VEXONA SUPPORT

Help with your
next step.

From installing your WordPress theme to activating Audiobook to Video, here’s where to find help.

Let’s get it sorted.

Email us about product questions, purchases, downloads, refunds, or license help. You don’t need to sign in to get in touch.

vexonastudios@gmail.com Email Vexona

What to include

The product name and version.
Your order reference, if you have one.
What happened, including any error message.
Your operating system, or WordPress and PHP versions for theme questions.

Please leave out passwords, full card details, and serial codes. Remove private information from any screenshots you send.

WORDPRESS THEME

Grace Church Video

Follow the setup guide for installation, required plugins, starter content, and your first sermon pages.

Open the theme guide

DESKTOP APP

Audiobook to Video

Find your installer and serial code in My purchases. Each serial covers two computers; you can deactivate a computer to move the license.

Open My purchases

COMMON QUESTIONS

A few useful answers.

Where are my downloads and receipt?

Sign in to My purchases with the Vexona account you used at checkout. After payment is confirmed, eligible downloads, your license key, and your order’s receipt link appear there. Downloads are delivered digitally; nothing is shipped.

If a download link has expired, return to My purchases for a fresh link. If a paid order is missing, email us with its order reference and the email address used for the purchase.

How do I activate Audiobook to Video or move it to another computer?

Copy your serial code from My purchases and activate it in the app while connected to the internet. Once activated, your purchased version works offline.

A serial covers two computers. Deactivate an old computer in the app or in My purchases before activating a replacement. Refunded, suspended, or deactivated licenses are checked when the app reconnects.

What updates and support are included?

Grace Church Video includes updates released for that theme. Audiobook to Video includes version 1 and released 1.x updates; future paid major versions are optional.

Both purchases include six months of product support. Support expiration does not disable your purchased software. See the purchase terms for the full details and the app’s 90-day major-upgrade provision.

How do I request a refund or report a duplicate charge?

Email vexonastudios@gmail.com with your order reference and what went wrong—for example, a duplicate charge, a download problem, or a product that does not work as described.

Refund requests are reviewed individually, and applicable consumer rights are unaffected. A refunded purchase loses its associated download and license access. Read the refund policy.

Do I need to cancel a subscription?

Grace Church Video and Audiobook to Video are one-time purchases. They do not start a subscription or automatic renewal. You can leave checkout before completing payment; contact us if you need help with a completed purchase.

What if I cannot sign in, or need help with my personal information?

Try the same sign-in method and account you used when purchasing. Use the recovery options on the sign-in screen, or email us if you still need help. Never send your password or a sign-in code.

For access, correction, or deletion requests, see our privacy policy and contact us. Ask about preserving purchase access before deleting your account.